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"The rental process is a little unconventional, but that's exactly what made it one of the easiest and most convenient vehicle rental experiences I've ever had. After a quick phone call to confirm they had a minivan that would comfortably accommodate my elderly parents, my sister, and me, the entire reservation took just a few clicks on their website. On the day of the trip, they picked me up at my house, we completed the paperwork in just a few minutes, and I was on the road in a spotless Honda Odyssey. It had plenty of room, power sliding doors, and all the features we needed for a smooth six-hour drive to Minnesota. The van was perfect throughout the week for sightseeing and dinner outings. It made getting my parents (and my dad's walker) in and out incredibly easy, which took a lot of stress out of the trip. Returning it was just as effortless. I filled the tank in Ames, parked the van in my driveway, gave them a call, and went about my day. A few hours later, it had been picked up. No waiting in line, no shuttle, no hassle. The entire experience was simple, friendly, and surprisingly affordable. If you're looking for a rental in the Ames area, I wouldn't hesitate to recommend them. I'll definitely be renting from them again."